March 19 - 21, 2019
Rancho Bernardo Inn, San Diego, CA
Day 2: Working Through Transformation And Change In Your Supply Chain
7:30 am - 8:30 am Breakfast And Registration In The LogiLounge
8:30 am - 8:45 am Welcome Remarks
8:45 am - 9:00 am Chairperson’s Opening Remarks
To learn how you can chair Day 2, contact Alicia Upchurch at 646-200-7452 or Alicia.Upchurch@wbresearch.com.
9:00 am - 9:20 am Keynote | Driving Transformation across Global Supply Chain to deliver the Perfect Patient ExperienceTammy Nelson - Senior Director, Global Supply Chain Transformation, Medtronic
Why you do Transformations:
• ENHANCE ease of doing business for Customers
• SIMPLIFY the matrix and make it easier to get work done
• BUILD an organization that drives an Integrated Supply Chain
• IMPROVE efficiency, effectiveness, agility and speed
• INCREASE job satisfaction and build visibility to career options
What you focus on during Transformation
• Understand current state, design the future operating model, and implement actions to transform
• Enterprise-wide focus including Groups, Regions, and the Functions
• A scope encompassing organization, process and technology
Tammy NelsonSenior Director, Global Supply Chain Transformation
11:55 am - 12:15 pm Case Study I Supply Disruption And ContinuityRichard Beach - Asst. VP of Logistics & Materials Management, Intermountain Healthcare
There are endless causes of disruption: production issues, recalls, large demand during flu season, natural disasters, and the list goes on. While we can’t always predict and plan for such occurrences, we can learn from others in the industry – whether emulating their wins or avoiding their mistakes.
· In what ways can hospitals and suppliers work better together to minimize those disruptions, or recover quickly
· Hear case study about a supplier bounced back from disruption
- What worked and what they would have done differently
Richard BeachAsst. VP of Logistics & Materials Management
9:50 am - 10:10 am “Sorry, Mr. Anderson, Your Surgery Has Been Cancelled. Blame Supply Chain.”Erich R. Heneke - Director - Business Integrity & Continuity, Supply Chain Management, Mayo Clinic
Pick your event. Hurricane Maria. Hurricane Michael. An earthquake in Asia. An FDA action. Mayo Clinic declared, “Never again will we be caught off guard and run critically low on life-saving medical products.” But what can we proactively do to prevent future supply disruptions? Is the hospital at the mercy of the global value chain? Mayo’s answer is no. Join us to learn why.
· Learn practical strategies to stratify your medical supplies by criticality
· Learn techniques for gathering supplier location data and proactive assessments of regional risk
· Learn the basics of setting up a supply chain emergency operations center for supply disruption events
Erich R. HenekeDirector - Business Integrity & Continuity, Supply Chain Management
10:10 am - 10:50 am Energizing Morning Break
10:50 am - 11:20 am Panel: Best Practices For Operating In International MarketsIvan Lai - Senior Director, Global Supply Chain Stryker Aaron Castillo - Director, Internal Supply Planning, Penumbra, Inc. Arun Kumar - Director, Operations, Dexcom DJ Cass - General Manager, Europe, Insulet Corporation Philip Donchevich - Head of Service, Sales Support, and Operations, Heraeus Medical US
Aaron CastilloDirector, Internal Supply Planning
Ivan LaiSenior Director, Global Supply Chain
Arun KumarDirector, Operations
DJ CassGeneral Manager, Europe
Philip DonchevichHead of Service, Sales Support, and Operations
Heraeus Medical US
11:20 am - 11:40 am Fireside Chat | Objectives In The New Pay For Outcome EnvironmentWilliam Mosser - VP, Supply Chain Services, Franciscan Missionaries of our Lady Health Systems
The manufacturer, provider and logistics service provider all play crucial role in product flow, waste reduction and cost-saving.
- Examining diversity of thought from multiple perspectives to better align stakeholders in the new pay-for-outcome model
- Do we need to change the way we collaborate as healthcare moves into that space?
William MosserVP, Supply Chain Services
Franciscan Missionaries of our Lady Health Systems
11:40 am - 12:20 pm Panel | Women In Supply Chain Leadership PanelMary Rindo - SR HR, Business Partner, Supply Chain GE Healthcare Kulwant Sandhu - VP, Integrated Supply Chain, Outset Medical, Inc. Clarice Nist - Director, Sales Logistics, Zimmer-Biomet Stacey Tapler - Director, Logistics, B. Braun Medical
The list of women in Supply Chain leadership positions continues to grow, but it hasn’t always been an easy road to the top. Our esteemed panel will lead an open and honest conversation around challenges faced as a woman in the industry and expectations for the future of leadership development. Additionally, the panel will address:
- Contributions to the industry by female leaders
- What our male allies can do to help foster growth and development
- Meaningful Q&A discussion
Kulwant SandhuVP, Integrated Supply Chain
Outset Medical, Inc.
Clarice NistDirector, Sales Logistics
Stacey TaplerDirector, Logistics
B. Braun Medical
12:20 pm - 1:20 pm Lunch For All Attendees
1:20 pm - 1:40 pm Case Study | Building The Next Level Of Leaders – Skillset Development And Talent RetentionDave Malenfant - Director, Center for Supply Chain Innovation, Texas Christian University
As the supply chain environment continues to evolve with new technology and distribution models, there’s a growing need for a new generation of leaders.
- Opportunities for development and retention of talent
- What do the next generation of supply chain leaders look like?
- How should we be training in a changing technological landscape
Dave MalenfantDirector, Center for Supply Chain Innovation
Texas Christian University
1:40 pm - 2:10 pm Panel: Integrating Better Customer Service Strategies Throughout The Supply ChainMike Hurley - Director, US Distribution Programs, Global Supply Chain, GE Healthcare Amy Webb - Corporate Director, Supply Chain Services, FMOL Health System Jim Haney - National Accounts, Supply Chain Customer Solutions, Johnson & Johnson Arun Kumar - Director, Operations, Dexcom Frank Martin - Vice President, Business Development, Manufacturer Services, Owens & Minor
The Amazon Effect has raised the bar for customer expectations. What are suppliers doing to meet these needs through their customer service channels. Is integrating customer service into the supply chain the smart thing to do? Our panelists debate best practices for meeting customer needs, gauging feedback, and improving their business model to keep their competitive edge.
- Conduit of customer needs through the supply chain
- Using metrics and analytics to gauge customer feedback
- Driving the customer experience program from a corporate perspective
Mike HurleyDirector, US Distribution Programs, Global Supply Chain
Amy WebbCorporate Director, Supply Chain Services
FMOL Health System
Jim HaneyNational Accounts, Supply Chain Customer Solutions
Johnson & Johnson
Arun KumarDirector, Operations
Frank MartinVice President, Business Development, Manufacturer Services
Owens & Minor
2:10 pm - 2:30 pm Case Study | Value Analysis For Physician AlignmentKarl L. Wright - Director, Supply Chain Services, Salem Health
Achieving physician alignment on a formulary is a continuous and complicated process involving many areas of the hospital. This session will open up a dialogue on how that process works, what data is necessary, and what is used in the evaluation, giving suppliers a better understanding of what goes on behind the scenes with their customers. This hospital perspective will offer:
- An overview of the process for getting physician alignment
- Getting suppliers more aligned with processes to improve collaboration
Karl L. WrightDirector, Supply Chain Services
2:30 pm - 3:00 pm Panel | Operating In International MarketsIvan Lai - Senior Director, Global Supply Chain, Stryker Kiril Tzvetkov - Director, Global Supply Chain, Advanced Bionics Ross Harvey - Global Director, Customer Support & Delivery, Cook Medical
There are major challenges when it comes to operating in unpredictable regulatory markets – particularly in Asia and South America. During this fireside chat, our panelists will discuss lessons learned from working in emerging markets.
Ivan LaiSenior Director, Global Supply Chain
Kiril TzvetkovDirector, Global Supply Chain
Ross HarveyGlobal Director, Customer Support & Delivery
3:00 pm - 3:40 pm Sweet Treat Afternoon Break in the LogiLounge
3:40 pm - 4:00 pm Managing Your Logistics PortfolioClarice Nist - Director, Sales Logistics, Zimmer-Biomet
Resource constraints, capacity management and prioritization are things that Logistics Managers know all too well. These can exist far beyond just managing products. It is also true that we face these same constraints with our long list of project requests, IT systems changes and the people to manage these activities.
Learn how Project Portfolio Management techniques can drive alignment on prioritization, resource allocation and repeatable project delivery.
- How Portfolio management can help you prioritize your projects and resources to stay in line with overall logistics and company objectives
- Gaining alignment on project definition, scope, resource requirements and milestones/timeline for flawless delivery of any project
- Techniques used to help align a multi-functional department on project execution practices
- Leverage Portfolio management methodology during Budget Planning cycles to better manage capital and resource requests
Clarice NistDirector, Sales Logistics
4:00 pm - 4:20 pm Developing A Clinically Integrated Supply Chain: A Clinically Integrated Supply Chain Delivers Value Beyond The Bottom LineDavid Marcelletti - Vice Chair, Supply Chain, Mayo Clinic
Transforming your supply chain organization into a clinically integrated supply chain takes tactical planning and strategic vision and execution. As strategic imperatives between SCM and practice areas align themselves, the values and benefits of your supply chain expand greatly. Join us to learn how Mayo Clinic Supply Chain has integrated into practice areas, increasing collaboration and improving value and service to its stakeholders.
· Develop an understanding the meaning of a clinically integrated supply chain
· Learn techniques to create a clinically integrated framework and what success looks like
· Learn about various strategies to remove silos and become vertically integrated and horizontally aligned within your SCM organization
David MarcellettiVice Chair, Supply Chain
4:20 pm - 4:40 pm Payers In Supply Chain ConsiderationsNicholas Anderson - Medical Technology Consultant, N C Anderson Consulting, Inc
Payers are increasing in power and influence, not only in what is reimbursed but what is purchased by hospitals. Understanding how payers think and knowing what makes them tick, will aid in supply-chain decision making.
- Where do payers fit in the purchasing decision making continuum?
- Are payers friend or foe?
- How can you use your understanding of payers to optimize supply-chain decisions?
Nicholas AndersonMedical Technology Consultant
N C Anderson Consulting, Inc