March 19 - 21, 2019
Rancho Bernardo Inn, San Diego, CA
The Amazon Effect has raised the bar for customer expectations. What are suppliers doing to meet these needs through their customer service channels. Is integrating customer service into the supply chain the smart thing to do? Our panelists debate best practices for meeting customer needs, gauging feedback, and improving their business model to keep their competitive edge.
- Conduit of customer needs through the supply chain
- Using metrics and analytics to gauge customer feedback
- Driving the customer experience program from a corporate perspective