Jim Haney

In today’s healthcare environment, product quality and availability are just the baseline. What truly sets manufacturers apart is the experience they deliver across the supply chain. As hospitals and health systems demand more visibility, flexibility, and partnership from their suppliers, operations teams are challenged to think beyond fulfillment and start delivering value at every touchpoint. This panel brings together leaders from logistics, commercial strategy, and customer service to explore how suppliers are evolving their supply chain approach to better serve provider needs—and strengthen long-term relationships in the process. Join us for a dynamic discussion on how to turn your supply chain into a strategic lever for customer loyalty and growth.

• Hear directly from hospitals on what they expect from their supplier partners—beyond just on-time delivery
• Learn how to break down silos between ops, commercial, and service teams to deliver a more unified customer experience
• Discover how leading organizations are reimagining service models to enhance responsiveness, build trust, and create competitive advantage

This panel will bring together industry leaders to explore proactive strategies for identifying, assessing, and mitigating risks across the pharmaceutical supply chain. From geopolitical instability to climate-related disruptions and cyber threats, to third-party management, discover how organizations are safeguarding operations to ensure supply chain continuity.

• Identify and address emerging risks across the end-to-end supply chain
• Discuss the role of advanced analytics and predictive modeling in building resilience
• Share best practices for integrating risk management into supply chain strategy and decision-making