Head of Service, Sales Support, and Operations Heraeus Medical US
Philip Donchevich is the Head of Service, Sales Support, and Operations for Heraeus Medical US. He is an unconventional leader who thinks three steps ahead and puts people first. Creating a concierge-style customer experience is just the beginning, and this attitude and awareness flow into every aspect of his role – building a team, motivating employees, engaging the commercial sales group, and ensuring customer focus. Mindfulness and continuous improvement are the lifeblood of his style, driven by a Master’s in English and a Master’s from Villanova in Lean Six Sigma and Project Management. With over 18 years in Medical Device, Phil’s influence, passion, and humor, are quickly felt across the entirety of an organization.
Phil’s approach and commitment to excellence fueled a best-in-class inventory revitalization which generated $2M in revenue and reduced scrap by $2M both in the same year. He did this by leveraging the best ideas from the team, partnered with sales and customers, and implemented a process which met their critical needs and then exceeded their expectations.
He now carries that commitment to customer into his current role, expanding the US footprint for Palacos Bone Cement, the gold-standard in orthopedic cement fixation.
A published author, a marathon-runner, a former chef, and a father, Phil trusts there is nothing that cannot be accomplished if you love enough, commit enough, and believe enough.