Experience scaling e-commerce logistics offers useful lessons for pharmacy fulfillment, but applying them requires a close look at how the operation works. Drawing on delivery lifecycle engineering across more than 50 Wayfair warehouses and his current supply chain engineering work at Hims & Hers, Sachin Singh will explore three practical challenges: defining when inventory is ready to use, building clear paths for operational exceptions, and measuring performance across the entire fulfillment process.

The session will examine how these practices transfer between industries and where validation steps, review requirements, and handoffs call for adaptation. Attendees will learn approaches to keeping physical inventory and system records aligned, establishing ownership when workflows break, and evaluating whether faster individual steps improve overall fulfillment. The discussion will offer practical, vendor-neutral lessons for healthcare supply chain leaders scaling automation and operational change.

• Define when inventory is ready for its next step, with clear status and handoff criteria

• Design exception workflows with clear ownership, escalation, and resolution paths before scaling automation

• Measure improvements through completed orders, waiting time, and rework across the full fulfillment process